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Before the collapse of Wall Street you would have seldom read an article in The Wall Street Journal, The New York Times Business Section, SUCCESS Journal or any other serious business publications speak about the importance of "soft skills" and relationship building. The past few years have seen the topic of "soft skills" and relationship building appear more often because companies are increasingly more cognizant of the worth of developing and sustaining relationships with both their clients/customers and their employees.
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Facebook was in competition with Google to acquire WhatsApp. A main reason WhatsApp selected Facebook over Google is because the CEOs of Facebook and WhatsApp had developed a relationship while hiking together over the past few years. What more proof could possibly need to think the ability to build relationships is tantamount to success in business (and life)?
Following are four simple steps to increase your "soft skills" for relationship building in your business.
one. Ask people about themselves. Most people love to speak about themselves. Therefore, when you are at work, on a business trip or communicating electronically with clients and colleagues, ask them about themselves before launching in to a business conversation. People will much prefer to speak about themselves, their kids, their hobbies etc., than listen to anything you need to say about yourself or life. In Dale Carnegie's classic book: How to Win Friends and Influence People, they discusses "6 Ways to Make People Like You." is to "become genuinely interested in other people," and another is to "be a lovely listener." Therefore, encourage others to speak about themselves. Since most people like to tell tales and be heard, your interest in listening makes you a person people enjoy being around. Is not it true they prefer to do business with people they know and like?
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two. SMILE. This method for building positive relationships with others cannot be any simpler. While smiling, make positive you are not complaining. No wishes to work with or spend time with individuals who complain. People prefer to be with positive happy people, not whiners.
three. Be Respectful of others and their opinions. Unless it adds value to the conversation, keep your criticisms to yourself. Dale Carnegie wrote: "Show respect for the other person's opinions. Refrain from saying: "You're wrong." It only puts people on the defensive. Nobody wishes to be around a "know-it-all."
The tips written above will help you create positive relationships with those you work with - and those you live with!
four. Be Positive and look at the glass as half full. Give people the benefit of the doubt when things go wrong and try to find the lovely even in a bad situation. Who doesn't need to be around individuals who are the eye in the calm of the storm?
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